Refund / Cancellation Policy

1. Subscription cancellations

Monthly and yearly subscriptions may start with a paid 24-hour preview. The setup fee is charged immediately, is non-refundable and covers preview access, one 10-second watermarked preview video and platform/API costs. You may cancel a subscription before the next renewal date. Cancellation stops future renewals but does not automatically refund charges that have already been processed.

2. One-time purchases

One-time top-up packages and one-time production packages do not renew automatically. They are intended for credit activation, provider work, managed production work or a specific digital delivery path.

3. Refund review window

You may contact support within 14 days of purchase to request a refund review. A request is more likely to be eligible when no credits have been reserved or consumed, no provider/API cost has been incurred, no manual production work has started, no report has been delivered and no final output has been made available.

4. When refunds are usually not available

Refunds are usually not available after credits are reserved for a production request, provider/API work begins, manual research or production work starts, a Growth Intelligence report is delivered, a live-agent/service setup is initiated, a digital file/output is delivered or substantial platform resources have been consumed.

5. Partial or discretionary refunds

When only part of a service has been used, Crelavo may review whether a partial refund, credit adjustment or account credit is appropriate. Any discretionary resolution depends on payment status, consumed resources, provider costs, delivered work and the specific package terms.

6. Failed or duplicate payments

If you believe a payment failed incorrectly, was duplicated or was charged in error, contact support with your Lemon Squeezy receipt or invoice email. We will review payment records and respond with the safest available resolution.

7. How to request help

Email support@crelavo.com with your account email, package name, payment date, receipt or invoice reference and a short explanation. Please do not send full card numbers or sensitive payment credentials.

8. Related policies

This policy should be read together with the Terms of Service and Privacy Policy.